Privacy Notice

OZWELL (“we”, “us”, “our”) is a bioenergy balancing and complementary wellness practice operated by Osman Cemre Özerman, providing sessions in London and Istanbul. This notice explains how we collect, use, and protect your personal data when you visit ozwell.co.uk, contact us, or become a client, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Contact for data protection queries:

• Email: info@ozwell.co.uk
• WhatsApp: +44 7824 131864
• Address: 78 Haverstock Hill, Belsize Park, London NW3 2BE / Kuzguncuk, Istanbul

We collect the following categories of personal data:

• Contact details: full name, phone number, and email address, submitted via our website contact form or WhatsApp icon.
• Correspondence: the content of messages you send us by WhatsApp or email, including booking requests and questions about our services.
• Client intake information: details you share in our intake forms prior to a session, which may include information about your wellbeing, lifestyle habits, and areas of focus for your session (for example, sleep, stress, or habit-related goals). This may constitute special category data under UK GDPR (health-related information).
• Technical and usage data: information collected automatically through cookies and similar technologies when you browse ozwell.co.uk, such as IP address, browser type, device information, and pages visited.

• To respond to enquiries and arrange bookings: legal basis is performance of a contract, or steps taken at your request prior to entering into a contract (Article 6(1)(b)).
• To provide bioenergy balancing sessions tailored to the information you share with us: legal basis is explicit consent (Article 9(2)(a)), given the sensitive nature of intake information.
• To communicate with you by WhatsApp or email regarding your session or enquiry: legal basis is legitimate interests (Article 6(1)(f)), namely providing efficient client communication.
• To operate and improve our website, including analytics: legal basis is consent, obtained through our cookie banner (Article 6(1)(a)).
• To comply with legal or regulatory obligations, where applicable: legal basis is legal obligation (Article 6(1)(c)).

Where our intake forms ask about matters such as sleep, stress, or habits you wish to address, this may be considered health data under Article 9 of the UK GDPR. We only collect this information with your explicit, freely given consent, and only to the extent necessary to prepare for and deliver your session. You may decline to provide this information, decline specific questions, or withdraw consent at any time by contacting us; this will not affect your ability to book a general enquiry, though it may limit our ability to tailor a session to you.

OZWELL is a complementary, non-medical practice. Our intake forms and sessions are not a substitute for medical diagnosis, treatment, or advice, and any information you share is used solely to inform your bioenergy session.

ozwell.co.uk may use cookies and similar technologies to understand how visitors use our site and to improve its performance. Non-essential cookies (such as analytics cookies) are only set with your consent, which you can manage through our cookie banner or your browser settings at any time. Essential cookies required for the site to function do not require consent.

We do not sell your personal data. We may share limited personal data with:

• Service providers who support our website, hosting, communications, or booking systems, under confidentiality obligations.
• Professional advisers (for example accountants) where necessary for our business operations.
• Authorities, where required by law.

We do not transfer intake or session-related information outside of the above without your separate consent.

If any of our service providers are based outside the UK, we ensure appropriate safeguards are in place, such as the UK’s International Data Transfer Addendum or adequacy decisions, to protect your data to UK GDPR standards.

• Contact form and WhatsApp or email correspondence: retained for up to 24 months from your last contact with us, unless you request earlier deletion.
• Client intake information: retained for the duration of our working relationship and for a reasonable period afterwards (typically up to 24 months) to support continuity of care, unless you request earlier deletion.
• Website analytics data: retained according to the retention settings of the analytics tool used, typically no longer than 26 months.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (the “right to be forgotten”).
• Object to or restrict certain processing.
• Withdraw consent at any time, without affecting the lawfulness of processing before withdrawal.
• Request a copy of your data in a portable format.
• Lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk if you believe your data has been mishandled.

To exercise any of these rights, please contact us using the details in Section 1.

We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. The “last updated” date at the top of this page will indicate when it was last revised.